Returns & Refunds
At Patent Pending, we want you to love your purchase. If something isn't right, we're happy to help.
Policies
Returns
Most items may be returned within 30 days of delivery or in-store purchase.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Include all original packaging and tags (if applicable).
- Be accompanied by your receipt or order confirmation.
Non-Returnable Items
The following items are not eligible for return:
- Food, candy, and other edible products
- Opened personal care or beauty products
- Gift cards
- Clearance and final sale items
Online Orders
Customers are responsible for return shipping costs unless:
- We sent the wrong item.
- The item arrived damaged.
- The item is defective.
Original shipping charges are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery.
When reaching out, please include:
- Your order number
- A brief description of the issue
- Photos of the item and packaging, if applicable
We'll work with you to make it right as quickly as possible.
Refunds
Once your return has been received and inspected, we'll notify you of the status of your refund.
Approved refunds will be issued to your original payment method. Please allow several business days for your financial institution to process the refund after it has been issued.
Need help?
Need to start a return or have questions about your order? We're happy to help.
Contact us through the form on our About page, give us a call at (765) 997-3705, or stop by the shop during our regular business hours.
Please include your order number and a brief description of the issue so we can assist you as quickly as possible.